Complaints Process

We are committed to resolving any concerns you have about our financial advice services promptly and fairly.

How to Make a Complaint

Contact Hilary Johnson directly: interest.tmb@gmail.com or 021 277 8080. We will acknowledge your complaint within 2 business days and work to resolve it within 10 business days.

External Disputes Resolution

If we cannot resolve your complaint to your satisfaction, you may refer it to our external disputes resolution scheme: Financial Services Complaints Limited (FSCL), 0800 347 257, www.fscl.org.nz. This service is free to you.